(feel free to publish this as you see fit)
When buying high $ electronics from overseas, its always a worry what will happen if something goes wrong.
Here i am, with a 2 year old transport that's both out of warranty and no longer manufactured---and it broke. i had no idea what was wrong; all i knew was it wasn't working, and i bought it from you years ago.
a few weeks later after contacting you, its back, good as new.
worth noting: you could've tried to sell me a newer model. or you've could've ignored my request for help, leaving me with a $4,000 USD paper weight.
instead, you stepped up, BIG TIME, and fixed my transport, when a lesser man would have walked away or done what was best for him---instead, you did what was best for me (your loyal customer).
Thank you so much for your help in all this.
"Possessions are a way of turning money into problems."--Brian Eno
"We have art so that we shall not die of reality" --Nietzsche